To sign in, click the Login button and enter your registered email or phone number and password. Ensure that you type the password exactly, paying attention to character case and special symbols. If you prefer, use the persistent login option only on personal, secure devices to avoid unauthorised access.
We strongly recommend using a unique password that you do not use elsewhere. If you suspect that someone else knows your password, change it immediately and contact support for guidance. Regularly reviewing your account activity helps detect and resolve suspicious behaviour promptly.
We offer several measures to keep your account secure, including encrypted sessions, account alerts, and optional two-factor authentication. Enabling two-factor authentication adds an extra verification step when logging in and when performing sensitive actions such as withdrawals. This significantly reduces the risk of unauthorised access even if a password is compromised.
We also recommend enabling notifications so that you receive alerts for logins and transactions. If you see any activity you do not recognise, contact our support team immediately. Prompt reporting helps us freeze suspicious transactions and safeguard your funds while investigations proceed.
If you cannot sign in, first check that your internet connection is stable and try clearing browser cache or restarting the app. Incorrect passwords are the most common issue; use the password reset flow to receive a secure link for updating your password. Ensure that you have access to the email or phone number associated with the account for verification steps.
If the password reset does not resolve the issue or if you suspect someone else has access to your account, contact our support team with identification details as required. We will assist in securing the account, verifying ownership, and restoring access while maintaining strict privacy and security.
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Avoid using public or shared computers to access your account. If you must use a shared device, ensure that you do not save credentials and that you log out fully after each session. Clear the browser history and cache after use and avoid enabling persistent login features on public machines.
When using mobile apps in public, be mindful of shoulder surfing and use biometric login where available. Biometric options such as fingerprint or face recognition provide secure and convenient authentication while reducing reliance on passwords.
Your session will remain active while you are logged in, but we recommend using the logout function after each session, especially on shared devices. Session timeouts are implemented to protect inactive accounts, and you can manually sign out on all devices from your account settings if you suspect unauthorised access.
If you lose access to the device used for two-factor authentication, contact support for account recovery. We will guide you through secure identity verification steps to restore access while preventing impersonation and fraud.
We aim to provide a login experience that is both user-friendly and secure. Following the recommended best practices will help ensure the confidentiality and integrity of your account. Regularly review your account activity and update security settings as needed.
If you require assistance, our support team is ready to help. Remember that early verification and proactive security measures will make withdrawals faster and your account safer in the long run.
Use the "Forgot Password" link on the login page to receive a secure reset link via your registered email or phone. Follow the instructions to set a new password and regain access.
Go to your account security settings and follow the steps to link an authenticator app or enable SMS verification. We provide clear prompts and support if you encounter issues during setup.
Confirm that your registered contact details are correct and that you have network coverage for SMS. If problems persist, contact support with your account details for secure assistance.
Yes — you may choose to remain logged in on personal devices. Use this feature only on trusted devices and enable biometric login where available for additional security.
